This privacy policy gives you
information about how Compare Repair Limited collects uses and protects your
personal data through your use of this website, including any data you may
provide when you make an enquiry, register with us or make a booking.
This website is not intended for
children and we do not knowingly collect data relating to children.
Compare Repair Limited is the
controller and responsible for your personal data (referred to as
"Compare-Repair.com", "we", "us" or
"our" in this privacy policy).
1.3 If you have any questions about this privacy policy, including any requests to exercise your legal rights (paragraph 9), please contact us using the information set out in the contact details section (paragraph 10).
2.1
Personal
data means any information about an individual from which that person can be
identified.
2.2 We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
(a) Identity Data includes first name, last name, any previous names, username or similar identifier, marital status, title, date of birth and gender.
(b) Contact Data includes billing address, delivery address,
email address and telephone numbers.
(c) Financial Data includes bank account and payment card
details.
(d) Transaction Data includes details about bookings and payments
to and from you and other details of products and services you have purchased
from us or Garages on our site.
(e) Technical Data includes internet protocol (IP) address,
your login data, browser type and version, time zone setting and location,
browser plug-in types and versions, operating system and platform, device ID
and other technology on the devices you use to access this website.
(f)
Profile Data includes your username and password, bookings
made by you, your interests, preferences, feedback and survey responses; and in
addition in the case of Garages information provided by Garages about their
listings.
(g) Usage Data includes information about how you interact
with and use our website, products and services.
(h) Marketing and Communications Data includes your
preferences in receiving marketing from us and our third parties and your
communication preferences.
2.3
We also collect, use and share aggregated data
such as statistical or demographic data which is not personal data as it does
not directly (or indirectly) reveal your identity. For example, we may
aggregate individuals' Usage Data to calculate the percentage of users
accessing a specific website feature in order to analyse general trends in how
users are interacting with our website to help improve the website and our
service offering.
3.1 We use different methods to collect data from and about you including through:
(a) Your
interactions with us. You may
give us your personal data by filling in online forms or by corresponding with
us by post, phone, email or otherwise. This includes personal data you provide
when you:
(i)
make an enquiry with us for goods and services
offered by Garages listed on our website;
(ii)
agree to purchase our products or services;
(iii)
make a booking for products and services offered
by Garages listed on our website;
(iv)
create an account on our website;
(v)
subscribe to our service or publications;
(vi)
request marketing to be sent to you;
(vii)
enter a competition, promotion or survey; or
(viii) give us feedback or contact us.
(b) Automated technologies or interactions. As you interact with our website, we will automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. Please see our cookie policy for further details.
(c) Third
parties or publicly available sources. We will receive personal data about
you from various third parties and public sources as set out below:
(i) Technical Data is collected from the following parties:
(ii)
Contact, Financial and Transaction Data is
collected from providers of technical, payment and delivery services and
Garages listed on our website.
(iii)
Identity and Contact Data is collected from data
brokers or aggregators.
(iv)
Identity and Contact Data is collected from
publicly available sources such as Companies House and the Electoral Register
based inside the UK.
The law
requires us to have a legal basis for collecting and using your personal data.
We rely on one or more of the following legal bases:
(a) Performance
of a contract with you: Where we need to perform the contract we are about
to enter into or have entered into with you.
(b) Legitimate
interests: We may use your personal data where it is necessary to conduct
our business and pursue our legitimate interests, for example to prevent fraud
and enable us to give you the best and most secure customer experience. We make
sure we consider and balance any potential impact on you and your rights (both
positive and negative) before we process your personal data for our legitimate
interests. We do not use your personal data for activities where our interests
are overridden by the impact on you (unless we have your consent or are
otherwise required or permitted to by law).
(c) Legal
obligation: We may use your personal data where it is necessary for
compliance with a legal obligation that we are subject to. We will identify the
relevant legal obligation when we rely on this legal basis.
(d) Consent:
We rely on consent only where we have obtained your active agreement to use
your personal data for a specified purpose, for example if you subscribe to an
email newsletter.
4.2 Purposes for which we will use your personal data
We have set out below, in a table format, a description of all the ways we plan to use the various categories of your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.
|
Purpose/Use |
Type of data |
Legal basis and
retention period |
|
To register you as a new customer |
(a) Identity (b) Contact |
Performance of a contract with you as per our Terms of
Service We will retain this data for the duration of our
relationship with us and for 6 months after that; or if you make a booking
with a Garage, for 6 years after that. |
|
To register a new Garage |
(a) Identity (b) Contact (c) Financial (d) Transaction |
(a) Performance of a contract with you (b) Necessary for our legitimate interests (to recover
debts due to us) We will retain this data for the duration of our
relationship with the Garage and for 6 years after that. |
|
To process and deliver your order with us or your booking
with a Garage including: (a) Manage payments, fees and charges (b) Collect and recover money owed to us |
(a) Identity (b) Contact (c) Financial (d) Transaction (e) Marketing and Communications |
(a) Performance of a contract with you (b) Necessary for our legitimate interests (to recover
debts due to us) We will retain this data for the duration of our
relationship and for 6 years after that. |
|
To process a Garage subscription with us including: (a) Manage payments, fees and charges (b) Collect and recover money owed to us |
a) Identity (b) Contact (c) Financial (d) Transaction (e) Marketing and Communications |
(a) Performance of a contract with you (b) Necessary for our legitimate interests (to recover
debts due to us) We will retain this data for the duration of our
relationship and for 6 years after that. |
|
To manage our relationship with you which will include: (a) Notifying you about changes to our terms or privacy
policy (b) Dealing with your requests, complaints and queries |
(a) Identity (b) Contact (c) Profile (d) Marketing and Communications |
(a) Performance of a contract with you (b) Necessary to comply with a legal obligation (c) Necessary for our legitimate interests (to keep our
records updated and manage our relationship with you We will retain this data for the duration of our
relationship and for 6 years after that. |
|
To administer and protect our business and this website
(including troubleshooting, data analysis, testing, system maintenance,
support, reporting and hosting of data)
|
(a) Identity (b) Contact (c) Technical |
(a) Necessary for our legitimate interests (for running
our business, provision of administration and IT services, network security,
to prevent fraud and in the context of a business reorganisation or group
restructuring exercise) (b) Necessary to comply with a legal obligation We will retain this data for the duration of our
relationship and for 6 years after that. |
|
To deliver relevant website content and online
advertisements to you and measure or understand the effectiveness of the
advertising we serve to you |
(a) Identity (b) Contact (c) Profile (d) Usage (e) Marketing and Communications (f) Technical |
Necessary for our legitimate interests (to study how
customers use our products/services, to develop them, to grow our business
and to inform our marketing strategy) We will retain this data for the duration of our
relationship and for 6 years after that. |
|
To use data analytics to improve our website,
products/services, customer relationships and experiences and to measure the
effectiveness of our communications and marketing |
(a) Technical (b) Usage |
Necessary for our legitimate interests (to define types of
customers for our products and services, to keep our website updated and
relevant, to develop our business and to inform our marketing strategy) We will retain this data for the duration of our
relationship and for 6 years after that. |
|
To send you relevant marketing communications and make
personalised suggestions and recommendations to you about goods or services
that may be of interest to you based on your Profile Data |
(a) Identity (b) Contact (c) Technical (d) Usage (e) Profile (f) Marketing and Communications |
Necessary for our legitimate interests (to carry out
direct marketing, develop our products/services and grow our business) OR
Consent, having obtained your prior consent to receiving direct marketing
communications We will retain this data for the duration of our
relationship and for 6 years after that. |
|
To carry out market research through your voluntary
participation in surveys |
|
Necessary for our legitimate interests (to study how
customers use our products/services and to help us improve and develop our
products and services).
|
(a)
During the registration process on our website
when your personal data is collected, you will be asked to indicate your
preferences for receiving direct marketing communications from us via email,
SMS or post.
(b)
We may also analyse your Identity, Contact,
Technical, Usage and Profile Data to form a view which products, services and
offers may be of interest to you so that we can then send you relevant
marketing communications.
4.4 Third-party marketing
We will get your express consent before we share your
personal data with any third party for their own direct marketing purposes.
(a)
You can ask us to stop sending you marketing
communications at any time by logging into the website and checking or
unchecking relevant boxes to adjust your marketing preferences.
(b)
If you opt out of receiving marketing
communications, you will still receive service-related communications that are
essential for administrative or customer service purposes for example relating
to order or booking confirmations, appointment reminders, updates to our Terms
and Conditions, or checking that your contact details are correct.
4.6 Cookies
For more information about the
cookies we use and how to change your cookie preferences, please see our Cookies
Policy.
5.1
We may share your personal data where necessary
with the parties set out below for the purposes set out in the table Purposes for
which we will use your personal data above.
(a) The
Garage with which you made a Booking.
(b) Third
Parties as set out in our Third Party Data Processors list.
(c) Third
parties to whom we may choose to sell, transfer or merge parts of our business
or our assets. Alternatively, we may seek to acquire other businesses or merge
with them. If a change happens to our business, then the new owners may use
your personal data in the same way as set out in this privacy policy.
5.2 We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
6.1
We may transfer your personal data to service
providers that carry out certain functions on our behalf. This may involve
transferring personal data outside the UK to countries which have laws that do
not provide the same level of data protection as the UK law.
6.2
Whenever we transfer your personal data out of
the UK to service providers, we ensure a similar degree of protection is
afforded to it by ensuring that the following safeguards are in place:
7.1
We have put in place appropriate security
measures to prevent your personal data from being accidentally lost, used or
accessed in an unauthorised way, altered or disclosed. In addition, we limit
access to your personal data to those employees, agents, contractors and other
third parties who have a business need to know. They will only process your
personal data on our instructions and they are subject to a duty of
confidentiality.
7.2 We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
How long will you use my personal data for?
8.1
Details of retention periods for different
aspects of your personal data are set out in the table Purposes for which we will
use your personal data above.
8.2
In some circumstances you can ask us to delete
your data: see paragraph 9 below for further information.
8.3 In some circumstances we will anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.
9.1
You have a number of rights under data
protection laws in relation to your personal data. You have
the right to:
(a) Request
access to your personal data (commonly known as a "subject access
request"). This enables you to receive a copy of the personal data we hold
about you and to check that we are lawfully processing it.
(b) Request
correction of the personal data that we hold about you. This enables you to
have any incomplete or inaccurate data we hold about you corrected, though we
may need to verify the accuracy of the new data you provide to us.
(c) Request
erasure of your personal data in certain circumstances. This enables you to ask
us to delete or remove personal data where there is no good reason for us
continuing to process it. You also have the right to ask us to delete or remove
your personal data where you have successfully exercised your right to object
to processing (see below), where we may have processed your information
unlawfully or where we are required to erase your personal data to comply with
local law. Note, however, that we may not always be able to comply with your
request of erasure for specific legal reasons which will be notified to you, if
applicable, at the time of your request.
(d) Object
to processing of your personal data where we are relying on a legitimate
interest (or those of a third party) as the legal basis for that particular use
of your data (including carrying out profiling based on our legitimate
interests). In some cases, we may demonstrate that we have compelling
legitimate grounds to process your information which override your right to
object.
(e) You
also have the absolute right to object any time to the processing of your
personal data for direct marketing purposes (see "opting out of marketing” in paragraph
4
for details of how to object to receiving direct marketing communications).
(f)
Request the transfer of your personal data to
you or to a third party. We will provide to you, or a third party you have
chosen, your personal data in a structured, commonly used, machine-readable
format. Note that this right only applies to automated information which you
initially provided consent for us to use or where we used the information to
perform a contract with you.
(g) Withdraw
consent at any time where we are relying on consent to process your personal
data (see the table in section 4 for details of when we rely on your consent as
the legal basis for using your data). However, this will not affect the
lawfulness of any processing carried out before you withdraw your consent. If
you withdraw your consent, we may not be able to provide certain products or
services to you. We will advise you if this is the case at the time you
withdraw your consent.
(h) Request
restriction of processing of your personal data. This enables you to ask us to
suspend the processing of your personal data in one of the following scenarios:
9.2
If you wish to exercise any of the rights set
out above, please contact us see Contact details (paragraph 10).
9.3
No fee usually required
You will not have to pay a fee to
access your personal data (or to exercise any of the other rights). However, we
may charge a reasonable fee if your request is clearly unfounded, repetitive or
excessive. Alternatively, we could refuse to comply with your request in these
circumstances.
9.4
What we may need from you
We may need to request specific
information from you to help us confirm your identity and ensure your right to
access your personal data (or to exercise any of your other rights). This is a
security measure to ensure that personal data is not disclosed to any person
who has no right to receive it. We may also contact you to ask you for further
information in relation to your request to speed up our response.
9.5
Time limit to respond
We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
If you have any questions about this privacy policy or about the use of your personal data or you want to exercise your privacy rights, please contact us using the details on our website.
7.1 You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK regulator for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
12.1
We keep our privacy policy under regular review.
This version was last updated on 5 August 2025. Historic versions can be
obtained by contacting us.
12.2 It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us, for example a new address or email address.
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.
To request a PDF version of our Website Privacy Policy, please email us at info@compare-repair.com
Are you sure?
